Return policy
**Return Policy**
We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. You can return items to us for full return, store credit or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.
**Initiating a Return**
To start a return, please contact our customer service team at shopeaseliving@hotmail.com. Provide your order number, a detailed reason for the return, and any accompanying images, if relevant.
**Return Costs**
Customers are responsible for return shipping costs unless the return is due to an error on our part or if the product is defective/wrong item (color or size). Please note that delays in shipping due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.
**Orders with Issues: Damage/Wrong Color or Size**
Products that are incorrect, defective, or damaged during shipping are eligible for return. The item must be in its original, unused condition and packaging. After reviewing your request, we will issue a return.
When we receive the returned product, our team will inspect it for eligibility. If the return is approved, we will process a replacement or issue a refund according to your preference.
**Exchange Request**
Exchanges are only valid within the specified return period, usually within 14 days from the delivery date. Ensure the product is securely packaged to avoid damage during transport. We offer exchanges for products of equal value only. If the exchange item has a different value, the customer is responsible for paying the price difference. Customers are responsible for the cost of return shipping.
**Exchange Processing**
Once we receive the item you wish to exchange, we will initiate the exchange process. You will receive a new order number, and the exchange item will be shipped once we have verified and processed your exchange request. Please note that processing times for exchanges may vary.
**Changes to the Return Policy**
TRYSOOTHING reserves the right to change or update this return policy at any time. Any changes will take effect immediately upon posting on our website.
If you have any questions or concerns regarding our return policy, please contact our customer service team at shopeaseliving@hotmail.com
We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. You can return items to us for full return, store credit or an exchange. Please read our return policy carefully to ensure a smooth and efficient process.
**Initiating a Return**
To start a return, please contact our customer service team at shopeaseliving@hotmail.com. Provide your order number, a detailed reason for the return, and any accompanying images, if relevant.
**Return Costs**
Customers are responsible for return shipping costs unless the return is due to an error on our part or if the product is defective/wrong item (color or size). Please note that delays in shipping due to customs clearance, which are beyond our control, are not considered valid reasons for initiating a return.
**Orders with Issues: Damage/Wrong Color or Size**
Products that are incorrect, defective, or damaged during shipping are eligible for return. The item must be in its original, unused condition and packaging. After reviewing your request, we will issue a return.
When we receive the returned product, our team will inspect it for eligibility. If the return is approved, we will process a replacement or issue a refund according to your preference.
**Exchange Request**
Exchanges are only valid within the specified return period, usually within 14 days from the delivery date. Ensure the product is securely packaged to avoid damage during transport. We offer exchanges for products of equal value only. If the exchange item has a different value, the customer is responsible for paying the price difference. Customers are responsible for the cost of return shipping.
**Exchange Processing**
Once we receive the item you wish to exchange, we will initiate the exchange process. You will receive a new order number, and the exchange item will be shipped once we have verified and processed your exchange request. Please note that processing times for exchanges may vary.
**Changes to the Return Policy**
TRYSOOTHING reserves the right to change or update this return policy at any time. Any changes will take effect immediately upon posting on our website.
If you have any questions or concerns regarding our return policy, please contact our customer service team at shopeaseliving@hotmail.com